Shipping:

Crow’s Auctions offers an in-house post and packing service for most small items, silver, jewellery and paintings via Royal Mail or APC Streetwise. Quotes can be obtained prior to the sale and must be requested within 3 working days post sale.

Please note we cannot ship furniture, other oversized items, or anything we deem too fragile.  

Whilst we take every care to safely pack your items, they are sent at your own risk. Insurance is NOT included and is up to the buyer to arrange.

We are not liable for any damage incurred in delivery, but can sometimes make claims for loss. 

Overseas buyers: the import and export regulations are the responsibility of the buyer and the inability to import or export an item is not a basis for cancellation of the sale.

Collection:

We are open for collection from Monday to Friday, 9am-4pm.

Collection must be made within 4 working days of the sale, unless by prior arrangement.

Storage charges will be applied to uncollected lots after 7 working days @ £5 plus VAT per lot per week for small items, and £15 plus VAT per lot per week for furniture, paintings and oversized items. Further administration charges may apply.

Regular couriers:

Mail Boxes is Epsom, info@mbeepsom.co.uk

Jentel Packing, enquiries@jentelpacking.co.uk

Pack & Send, guildford@packsend.co.uk

Terms and conditions:

 1. The highest accepted bidder shall be the purchaser. Any bidder acting for any person who is not bidding shall be jointly and severally liable with that person for satisfaction of all obligations and liabilities hereunder.

2. Should any dispute arise between 2 or more bidders, or between the auctioneers and any bidder, the Lot or Lots in dispute shall be put up again or not at the discretion of the Auctioneers and their decision shall be final.

3. The purchaser shall give his name and place of abode at the fall of the hammer. Purchasers paying by cheque must be prepared, if required, to produce a letter of credit from their bankers.

4. The ownership of the Lot purchased shall not pass to the buyer until he has made payment in full to Crow's Auction Gallery Ltd of the 'total amount due'.

5. The Auctioneers reserve the right to sell in such order and manner as they shall decide and to withdraw any Lot at any time.

6. No Lot or Lots shall be removed from the Auctioneer's premises until paid for and a receipt obtained. Each Lot shall immediately at the fall of the hammer be considered as delivered and remain in every respect at the absolute risk of the Purchaser thereof and shall be removed at the Purchaser's expense not later than 3.00pm on the day following the Sale. Neither shall any undertaking of the Auctioneers or their servants to take charge of any Lots after the Sale or to forward them to their destination be held to impose upon the Auctioneers any legal or equitable liability or obligation. The buyer shall be responsible for any removal and storage of any Lot not taken away within 24 hours after the day of the Auction.

7. No Lot may be removed during the time of the Sale. No person to be entitled to anything not described in his Lots. No allowance whatsoever will be made for errors in description, authenticity or quantity. Purchasers must satisfy themselves as to the condition of a Lot.

8. Mechanical and electrical Lots - No warranty or guarantee is given that these are in working order.

9. Every person whilst on the premises before, during and after the Sale shall be deemed to be there at his or her own risk and with notice of the conditions of the premises or the method of arranging the furniture and no person shall have or make any claim against the seller or the Auctioneer in respect of any accident which may happen.

10. If any purchaser shall neglect or fail to comply with the above conditions the Lot or Lots shall be resold or otherwise disposed of in any way whether or not notice be given to the defaulting purchaser at the discretion of the Auctioneers and the deficiency if any incurred shall be made good by the defaulting purchaser at this present Sale and be recoverable from him as liquidated damages.

11. The Auctioneers to be the sole arbitrators in every matter of dispute and their decision shall be final.

12. VAT - If the Vendor is registered for VAT the Lots entered will be sold as VAT inclusive. A Vendor is not deemed to be registered for VAT unless he advised us of his VAT Registration Number.

13. THERE IS A BUYERS PREMIUM OF 22% + VAT which shall be payable in addition to the bid price.   

14. Please note that that any lots purchased via the-saleroom,com live auction service will be subject to an additional 4.95% commission charge + VAT at the rate imposed on the hammer price

15. Payment to be made by bank transfer, on-line through the invoicing, or Debit card, Credit cards to a maximum of £100. We can no longer accept Paypal.

16. Although information has been obtained from sources deemed reliable, the auctioneers make no warranty or guarantee express or implied, as to the accuracy of the information herein contained. It is for this reason that buyers should avail themselves of the opportunity to make inspection prior to the Sale and check any information for themselves

17. Lots not cleared from the auction rooms after 7 working days will be subject to a storage charge fee of £5 + VAT per lot, per week for small items, and £15 plus VAT per lot per week for furniture, paintings and oversized items. Further administration charges may apply.

CROW'S AUCTION GALLERY LTD ASSUMES NO LIABILITY FOR ERRORS IN CATALOGUE DESCRIPTIONS

Buyer`s Premium 22% + VAT.

Lots purchased online with the-saleroom.com will attract an additional charge for this service in the sum of 4.95% of the hammer price plus VAT at the rate imposed

Uk buyers - payment to be made by bank transfer, debit card, Visa & Mastercard credit cards. We do not accept Paypal. 

NB: UK card payments up to £1200 only in person or over the phone.  

Overseas buyers - payment to be made by bank transfer via www.wise.com. All transfer fees to be paid by the buyer, or by Visa or Mastercard.

NB: Overseas Visa & Mastercard credit cards up to £1000 only over the phone or via www.wise.com. 

PLEASE DO NOT SEND YOUR CARD DETAILS BY EMAIL; YOUR PAYMENT WILL NOT BE TAKEN AND THE DETAILS WILL BE DELETED, AS PER PCI COMPLIANCE

Buyer pays shipping costs. Import and export regulations are the responsibility of the buyer and the inability to import or export an item is not a basis for cancellation of the sale. We are happy to quote for shipping; all requests for shipping quotes must be received within 3 working days of the sale. Please note we cannot ship furniture or other oversized items. 

Payment must be made within 48 hours of the sale.

Collection must be made within 4 working days of the sale, unless by prior arrangement. Storage charges will be applied to uncollected lots after 7 working days @ £5 plus VAT per lot per week for small items, and £15 plus VAT per lot per week for furniture, paintings and oversized items. Further administration charges may apply.